How to Establish Accountability Goals
We have learned from carrying out numerous projects for clients that everything can be measured. At Paramount, we obsess over key performance indicators (KPIs). If utilizing KPIs for the first time, we suggest starting small and then building up the measurements. When created, logged, and tracked for future use, KPIs provide confidence, clarity, and predictability in a project — even with anticipated cost.
Use a Statement of Work
Prior to commencing any major project, we recommend preparing and adhering to a statement of work (SOW). A quality SOW will define the vision and objectives, as well as the scope, anticipated milestones, and key deliverables. The SOW is the ideal place to provide projected KPIs. With measurable objectives outlined, it should be possible to include a fairly accurate cost estimate.
Communicate Clearly and Often
Before, during, and after this described process — communicate, communicate, communicate. Spread the message, expectations, and achievements to all stakeholders. Create a repository of important instructions. At Paramount, we communicate regularly with our clients through Teams. Internally, we have chosen to use Slack exclusively. In fact, internal email at Paramount is banned completely. Through these communication channels, conversations containing critical information and insights are not lost when staffing assignments are revised or turnover occurs.
How to Establish Clear Lines of Communication
An internal online chat platform, such as Teams or Slack, keeps communication transparent and open. Anything that can be measured should be measured — progress is then tracked and understood through the use of key performance indicators. KPIs present accountability and encourage continuous improvement.